Professional-Use FAQ

Answers for professional skincare and microneedling buyers. For product-specific information, contact us before ordering.

Who can purchase professional products?

We operate as a wholesale supplier. Our products are intended for trained, licensed professionals operating within their legal scope of practice. Our Terms of Service describe professional eligibility, including licensed medical professionals, nurses, medical assistants working under a medical provider, estheticians, cosmetologists, and licensed salon establishments. Purchasing does not establish that a particular product or procedure is within your scope of practice.

Do I need to provide professional credentials?

We reserve the right to request proof of licensure at any time. Professional and license information must be accurate, and orders may be canceled if credentials cannot be verified. Contact us with questions about wholesale account access before ordering.

Which cartridges are compatible with my machine?

Contact us before ordering with your machine's manufacturer, exact model, and the cartridge you are considering. Request the supplier's written compatibility information for that specific combination. This FAQ does not confirm compatibility between any cartridge and machine.

Where can I find single-use and disposal instructions?

Request the manufacturer's instructions for the exact cartridge or device, including single-use labeling and handling and disposal requirements. This FAQ does not replace product-specific instructions or provide a reuse, sterilization, or disposal protocol.

Where can I check product claims, warnings, and contraindications?

Request the supplier's current labeling and instructions for the exact product, including intended use, warnings, contraindications, and supporting product information. This FAQ does not establish treatment suitability or make product-specific safety, treatment-result, or regulatory-status claims.

Is local pickup available?

Our Shipping Policy provides local pickup for Treasure Valley customers who choose that option. We will email you when your order can be picked up. Wait for that notification and confirm pickup arrangements before traveling.

When will my order be processed?

Orders are processed within 72 hours, excluding weekends and holidays. Processing times may vary with product availability and order volume. Wholesale orders may require additional processing time depending on volume; if this occurs, we will contact you directly.

What should I expect after my order ships?

Once your order ships, you will receive a confirmation email with tracking information. Processing time is separate from carrier transit time; this FAQ does not promise a delivery date. Please check your shipping address carefully at checkout. Refer to our Shipping Policy for delivery issues and carrier delays.

What if an item arrives damaged or incorrect?

Our Refund Policy states that all sales are final and returns or exchanges are not accepted. Notify us within 24 hours of delivery if an order arrives damaged or contains an incorrect item, and include clear photos of the packaging and product. Exceptions are reviewed individually; refunds are not guaranteed. Please review the full Refund Policy.

How do I request supplier documents or help with an order?

Email Marti@AestheticsAcademyofIdaho.com or call 208-424-9772 during normal business hours. Include your order number, if applicable, and the exact product name, cartridge, or machine model. Specify the document you need, such as instructions for use, compatibility information, labeling, contraindications, or disposal guidance. Contacting us does not guarantee a particular document is available.

We aim to respond within 24 to 48 hours, Monday through Friday. Messages received on weekends or holidays are addressed the next business day.